Refund Policy

Last Updated: March 12, 2025

This Refund Policy outlines the terms and conditions under which Galuxentia ("we," "us," or "our") provides refunds for services purchased through our platform. By purchasing our services, you agree to the terms set forth in this policy.

General Refund Eligibility

We strive to ensure customer satisfaction with our educational services. Refund eligibility depends on the type of service purchased, the timing of the refund request, and the usage of the service.

Refunds may be granted under the following circumstances:

Technical issues preventing access to purchased content that cannot be resolved within a reasonable timeframe
Duplicate purchases made in error
Services not delivered as described at the time of purchase
Requests submitted within the applicable refund window specified below

Service-Specific Refund Terms

Subscription Services

For recurring subscription services, the following terms apply:

Trial Periods: If a free trial is offered, you may cancel at any time during the trial period without charge. Cancellation must occur before the trial period ends to avoid billing.
Monthly Subscriptions: Refund requests must be submitted within 7 days of the initial purchase or renewal date. Refunds are prorated based on usage during the billing period.
Annual Subscriptions: Refund requests must be submitted within 14 days of the initial purchase. After 14 days, refunds are not available, but you may cancel to prevent future renewals.
Partial Refunds: If significant content has been accessed or downloaded, we reserve the right to issue a partial refund or deny the request.

One-Time Course Purchases

For individual courses or learning modules purchased separately:

Refund requests must be submitted within 14 days of purchase
No more than 25% of the course content may have been accessed or completed
Course materials must not have been downloaded or printed
Certificates of completion, if issued, must not have been generated or claimed

Quiz and Assessment Packages

For quiz packages, test assignments, and assessment bundles:

Refunds are available within 7 days of purchase if fewer than 2 quizzes or tests have been attempted
Once results have been submitted or certificates generated, refunds are not available
Partial packages cannot be refunded individually if purchased as part of a bundle

Digital Products and Downloadable Content

For downloadable materials, e-books, templates, or other digital products:

Refunds are only available if the product has not been downloaded or accessed
Technical issues preventing download may qualify for a refund if reported within 48 hours
Once downloaded, digital products are considered delivered and non-refundable

Non-Refundable Services

The following services and circumstances are not eligible for refunds:

Services purchased during promotional periods or at discounted rates, unless otherwise specified
Gift subscriptions or vouchers once redeemed by the recipient
Services where the majority of content has been accessed, downloaded, or consumed
Accounts suspended or terminated due to violation of our Terms of Service
Services purchased through third-party platforms, subject to the refund policy of that platform
Administrative fees or transaction processing fees
Refund requests submitted after the applicable refund window has expired

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

Contact our support team at support@Galuxentia.pro
Include your order number, purchase date, and reason for the refund request
Provide any relevant details or documentation supporting your request
Allow 3 to 5 business days for our team to review your request

Review and Approval

Upon receiving your refund request, we will:

Verify your purchase details and eligibility
Review your account activity and usage of the service
Assess whether the request meets the criteria outlined in this policy
Notify you of the approval or denial of your refund request via email

Processing Time

Approved refunds will be processed within 7 to 10 business days. The refund will be issued to the original payment method used for the purchase. Depending on your financial institution, it may take an additional 5 to 10 business days for the refund to appear in your account.

Cancellation Policy

You may cancel your subscription or recurring service at any time through your account settings or by contacting our support team. Cancellations will take effect at the end of the current billing period, and you will retain access to the service until that time.

Cancellation does not automatically entitle you to a refund. Refund eligibility is determined by the terms outlined in this policy.

Technical Issues and Service Disruptions

If you experience technical difficulties accessing our services, please contact our support team immediately. We will make reasonable efforts to resolve technical issues promptly.

Refunds due to technical issues will only be considered if:

The issue is reported within 48 hours of occurrence
The issue prevents substantial access to the purchased service
Our support team is unable to resolve the issue within a reasonable timeframe

Exceptional Circumstances

We understand that exceptional circumstances may arise. Refund requests based on extraordinary situations, such as medical emergencies, natural disasters, or other unforeseen events, will be reviewed on a case-by-case basis.

Please provide relevant documentation when submitting such requests. Approval is at our sole discretion.

Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the updated policy.

We encourage you to review this policy periodically to stay informed of any updates.

Contact Information

If you have questions or concerns regarding this Refund Policy, please contact us:

Email: support@Galuxentia.pro
Phone: +60162366408
Address: 14, 16, Jalan Padi Mahsuri 16, Bandar Baru Uda, 81200 Johor Bahru, Johor, Malaysia

Dispute Resolution

If you disagree with a refund decision, you may request a secondary review by contacting our support team within 14 days of the initial decision. Please provide additional information or clarification to support your case.

We are committed to resolving disputes fairly and will make every effort to reach a satisfactory resolution.

Acknowledgment: By purchasing services from Galuxentia, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.